Ticket and Package Policies

Theatre Wire Package Policies:

Theatre Wire Packages are non-refundable.

Packages must include one ticket to three to five or six or more different shows. For instance, you cannot select two tickets for one show and one ticket for another and receive the Package discount.

Package discounts do not apply to already discounted tickets or performances, ie. Student, Senior, Pay What You Can (PWYC), Previews, etc.

If you would like to purchase additional tickets to a show you already have tickets to, you can use your 20% off code.

You can only use your 20% off code for shows that are available as part of the Theatre Wire Package. The code will not work for shows that are part of the SeeMore Theatre Series, Writers Festival, or other tickets.

General Ticket Policies:

Theatre Wire tickets are non-refundable.

Tickets purchased within a package (Theatre Wire 3-5 Show Pack or 6+ Show Pack) may be exchanged for a different performance of the same show. We require two business days notice to exchange tickets.

  • Email boxoffice@theatrewire.com or call 604.257.0350 ex. 105. This phone line is monitored Monday-Friday (Monday-Thursdays from October-April), 10:00am-6:00pm. Messages will be returned during business hours.

Many shows do not allow latecomers due to the intimate nature of the theatres. Please arrive on time, as refunds are not given for latecomers or missed performances.

Please bring your ticket with you to the venue. Printed or mobile versions are accepted.

Thank you for supporting Theatre Wire and Vancouver’s local,

independent, and Fringe theatre scene!

*Please note: If you receive a “fingerprint error” it means that there is a problem with a piece of data used as a unique identifier for security purposes, such as your postal code or CVV number. Please confirm this information and try again.